This page sets out our comment policy and explains what you can expect from us, as well as the standards we ask users to abide by.
We ♥ Libraries is a campaign in support of public libraries, especially the ones in northern Hertfordshire. We started it because we are strongly convinced of the case for these institutions and we hope we have made that case on these pages in an eloquent fashion.
If you think you have spotted a factual inaccuracy you are very welcome to let us know. And we are always willing to engage in polite, constructive and considered debate on the substantive issues.
It is, however, not our intention to invest a large amount of time and resources in arguing the site’s basic premise with individual commenters who will likely never agree with our views. If you wish to promote the opposite point of view, that is how an open and democratic society should work, but it is up to you to find a way to make your case – as we did by building this website.
It is important to stress that we are entirely independent of Hertfordshire Library Service and Hertfordshire County Council. Although we discussed the formation of this campaign informally with them before it began, we have no formal connection with them. If you have a comment or complaint to make about the service you have received, you should do it via the Hertsdirect website here. Conversely, if you have a complaint about the site or campaign, direct it to us and not the council or library service.
People using the site are asked to show respect and consideration for other users. This means observing the four Cs of commenting:
- Be civil – You’ll make most impact with your point – and will be more likely to convince others of your views – if you express yourself politely.
- Be clear – If you spend a little time making yourself easy to understand then more people will appreciate your point of view and respond to it so try to present your comments well.
- Be constructive – Comments that express a purely negative viewpoint contribute nothing. Comment when you have something constructive to offer.
- Be concise – Comments should be three or four concise paragraphs long at most. If you cannot make your point concisely it is unlikely to be read by others. If you want to say more, ask if you can contribute a guest post to our blog.
Bullying, excessive rudeness, personal abuse or discrimination will not be tolerated under any circumstances and anyone engaging in these things will be prevented from using the site in future. We will employ a robust approach to moderation in pursuit of the goal of making We ♥ Libraries a friendly and welcoming place for people of all ages, abilities and backgrounds.
If you feel this is not the case, and have experienced barriers to its use, we would be grateful to hear from you so we can try to solve the problem. We also ask you to bear in mind when engaging in online discussions that the person you are talking to may be very different from you, with their own distinctive experiences and views to contribute. Please try to respect those differences and see things from their point of view – and if that means taking a brief pause to think before replying to a comment, then so much the better.